Cancellation, Fees & Refund Policy
At Signature Smiles Orthodontics we are committed to providing high-quality care and allocating dedicated clinical time for every patient. To ensure fairness and availability for all patients, we kindly ask that you adhere to the following policy.
Appointment Cancellations
- We require a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.
- Appointments cancelled with less than 24 hours’ notice, or failure to attend (Do Not Attend), will incur a €80 fee.
- This fee must be paid prior to booking a new appointment.
We understand that genuine emergencies may arise and these will be considered at the discretion of the practice.
Consultation Fee
- The Consultation Fee of €100 is non-refundable.
This fee covers the clinical time, assessment, and professional advice provided during your consultation appointment.
Records & Treatment Planning
- The Records and Treatment Planning fee of €400 is non-refundable.
This fee covers diagnostic records (including photographs, scans, X-rays where applicable), case analysis, and the preparation of your personalised orthodontic treatment plan.
As this work is completed specifically for you, the fee cannot be refunded once records have been taken and treatment planning has commenced.
Treatment Payments & Laboratory Work
- If payment has been made to proceed with treatment and laboratory work has been ordered, we are unable to refund the cost of the appliance.
- Orthodontic appliances are custom-made for each patient. Once fabrication has commenced, laboratory costs are non-refundable.
Agreement to Policy
By booking an appointment, paying fees, or proceeding with treatment, you acknowledge and agree to the terms outlined in this policy.
